Refund & Cancellation Policy

1. Subscription Overview

AUA MCQ offers a monthly Premium subscription at 50 EGP/month that provides unlimited access to all platform features including AI explanations, exam mode, favorites, and progress tracking.

2. Cancellation Policy

• You may cancel your subscription at any time by contacting our support team.
• Upon cancellation, your Premium access will remain active until the end of your current billing period.
• After your subscription expires, your account will revert to the free tier.
• Your study progress, quiz history, and saved favorites will be preserved even after cancellation.

3. Refund Policy

Refund eligibility details:

• Within 3 days of purchase: Full refund available. Contact us via email with your account email and payment reference.
• After 3 days: Refunds are handled on a case-by-case basis. We may offer a partial refund or extend your subscription if there were service issues.
• Technical issues: If you experienced payment errors or were charged incorrectly, we will issue a full refund regardless of timing.

4. How to Request a Refund

1. Send an email to mo7amedtech2018@gmail.com with the subject "Refund Request"
2. Include your account email address and payment reference/transaction ID
3. Briefly describe the reason for your refund request
4. We will process your request within 3-5 business days

5. Refund Processing

• Refunds will be issued to the original payment method used for purchase
• Card payments (Paymob): Refund appears within 5-14 business days on your bank statement
• PayPal payments: Refund appears within 3-5 business days in your PayPal account
• E-wallet payments: Refund appears within 3-7 business days

6. Contact Us